Production time is defined as the number of business days it takes to complete your order prior to
shipment.
If the product is ordered after 11am EST, then it will begin processing the following day. For example,
an order placed at 10am EST on Monday with a 3 day production time will ship on Thursday. An order
placed at 1pm EST on Monday with a 3 day production time will ship on Friday.
If you have any questions about production time for your order, please call us toll-free at
1-866-277-7874 or live chat between 8:30am EST and 5pm EST Monday through
Friday.
Thread colors are the colors of thread that are used to embroider your artwork onto the product.
Due to differences in display technologies, the final product may not be an exact match to the original
color.
Imprint colors are the colors that will be used to print your artwork. Due to differences in display
technologies, the final product may not be an exact match to the original color.
If you have any questions about thread or imprint colors for your order, please call us toll-free at
1-866-277-7874 or live chat between 8:30am EST and 5pm EST Monday through
Friday.
This refers to the total number of distinct colors present in your artwork. For some products, only
one-color imprinting is available and is indicated within the product details when applicable.
If you have any questions about logo colors for your order, please call us toll-free at 1-866-277-7874
or live chat between 8:30am EST and 5pm EST Monday through Friday.
Click to choose a product color from the list. Once you have made your selection, you are ready to
enter your order quantity.
If you have any questions about selecting a product color for your order, please call us toll-free
at 1-866-277-7874 or live chat between 8:30am EST and 5pm EST Monday through
Friday.
Every item has a custom imprint area that requires a new screen to be made. The setup charge covers
the cost of the burning and setting of that screen. This is a fixed charge that does not vary with
order quantity. Setup fees are waived for re-orders of the same item with the same artwork because
the screen has already been made.
If you have any questions about setup charges on your order, please call us toll-free at
1-866-277-7874 or live chat between 8:30am EST and 5pm EST Monday t`hrough
Friday.
If you have artwork that you would like to have imprinted on this item, you can upload the art file from
your computer you on the product page Add Your Artwork section. If you would prefer to email the art file,
check the Send After Checkout option, and email the art file to
customerservice@rushimprint.com. Be sure to
reference your rushIMPRINT order number in the subject line.
If you don’t have artwork, no problem. For no
additional cost, our team of graphic designers will create artwork for you. Just tell our customer service
team what you are looking for, the Item number and the color of the item. We will email you a virtual proof
of your newly designed artwork on the product.
If you have any questions about adding a logo to your order, please call us toll-free at
1-866-277-7874 or
live chat between 8:30am EST and 5pm EST Monday through Friday.
There are various ways to imprint logos and text onto our products. Below is a description of each.
Note that not every method will be available for every product.
Silk Screening/Screen Printing – Ink pressed through an emulsion negative creates an image on
paper and cloth products.
Heat Transfer – Images are permanently embedded into a product using a heat press.
Pad Printing – Best for plastic. Your logo is lifted onto a silicone pad that presses down and
transfers ink onto the product in up to 4 colors.
Laser Engraving – A custom artwork template guides lasers in cutting out your custom logo.
Debossing – A custom metal die of your artwork is pressed into the product’s surface creating
a depressed imprint.
Embroidery – A computer processes your artwork and creates a digital pattern which is then
stitched into textile products.
Sublimation – Imprint using heat activated dyes permanently embedded into a product. In the
case of fabric, the dye absorbs into the pores rather than sitting on the surface.
Full Color – Imprint method that includes all colors, halftones and gradients present in your
artwork
If you have any questions about imprint methods on your order, please call us toll-free at
1-866-277-7874 or live chat between 8:30am EST and 5pm EST Monday through
Friday.
If you do not have artwork? We can create your artwork for free. We have a team of graphic
designers so just tell our brand marketing experts what you need. Call us tool free at 1-866-277-7874 or live chat.
Want to email us your artwork later? Please reply to your confirmation email that you will
receive and attach your art file to that email so that it matches your confirmation order number. Accepted
types of art files include: PDF Adobe Acrobat, EPS Adobe Illustrator, DOC Microsoft Office Files, Bitmaps
jpg, tif, png, bmp.
Ordering a blank sample? No problem. Just submit your order online and we will send you an
order confirmation and ship you your order.
If you are not adding a logo and simply want to add text, or if you would like to add additional text
that does not already appear in the artwork you have uploaded, you can submit your text here. You do
not need to submit text that already appears in your logo.
If you have any questions about imprint text on your order, please call us toll-free at 1-866-277-7874
or live chat between 8:30am EST and 5pm EST Monday through Friday.
Want to see how this item would look with your logo? Request a free virtual proof and our art
department will design and email you a PDF design of this product with your artwork.
If you have any questions about requesting a free virtual proof of your order, please call us
toll-free at 1-866-277-7874 or live chat between 8:30am EST and 5pm EST
Monday through Friday.
Delivery date depends on production time, which is defined as the number of business days it takes to
complete your order prior to shipment. Production time does not begin until final art and pricing
approval is received.
If the product is ordered after 11am EST, then it will begin processing the following day. For example,
an order placed at 10am EST on Monday with a 3 day production time will ship on Thursday. An order
placed at 1pm EST on Monday with a 3 day production time will ship on Friday.
If you have any questions about production time for your order, please call us toll-free at
1-866-277-7874 or live chat between 8:30am EST and 5pm EST Monday through
Friday.
This product contains hazardous materials and has a surcharge by the carrier.
Lighters will ship standard UPS Ground with a hazardous material charge per carton.
Lighters are classified as a hazardous material by various federal agencies and may not be reshipped or
mailed except in an approved container.
Allow our experienced team of artists to create a proof for you to approve before we start processing the
order. Just provide us your artwork, and we will be happy to assist you customizing the item for you.
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